Return & Refund Policy

Last Updated: August 11, 2026

This Return & Refund Policy applies to purchases made through our website, online store, social media pages, or any other sales channel operated by us.

Please read this policy carefully before placing an order. By placing an order, you acknowledge that you have reviewed and accepted this policy.

1. All Sales Are Final

Except where a return, cancellation, replacement, refund, or other remedy is required by applicable law, all sales are final.

We do not accept voluntary returns or exchanges and do not provide refunds simply because a customer changes their mind, no longer wants the product, orders the wrong product, or is dissatisfied with a product that was correctly produced according to the customer's submitted order specifications.

This policy applies to both standard and custom products.

2. Custom and Personalized Products

Custom products are produced specifically according to the customer's submitted specifications.

This may include, but is not limited to:

• Names
• Numbers
• Logos
• Colors
• Designs
• Sizes
• Text
• Images
• Decal layouts
• Other customer-requested customization

Because custom products are made specifically for the customer, custom orders are final sale and are not eligible for voluntary returns, exchanges, cancellations, or refunds once production has begun, except where otherwise required by applicable law.

Customers are responsible for carefully reviewing their order and all customization information before submitting payment.

3. Customer Errors

We are not responsible for mistakes or incorrect information supplied by the customer, including:

• Incorrect spelling
• Incorrect name or number
• Incorrect color selection
• Incorrect size selection
• Incorrect design instructions
• Incorrect images or logos supplied by the customer
• Incorrect shipping address
• Failure to provide required information
• Failure to review an order before submitting it

An item correctly produced according to the customer's submitted specifications is not considered defective merely because the customer later decides that different specifications were desired.

4. Order Changes and Cancellations

Once an order has been submitted, we may immediately begin processing or producing the order.

Order changes and cancellations are not guaranteed.

If you contact us before production begins, we may, at our discretion, attempt to accommodate a cancellation or modification. We are not obligated to do so unless required by applicable law.

Once production or fulfillment has begun, an order generally cannot be changed or canceled.

Nothing in this section limits a cancellation right that cannot legally be waived.

5. Defective, Damaged, or Incorrect Products

Although ordinary returns and refunds are not accepted, customers may contact us if they believe they received:

• A materially defective product;
• A product materially damaged before or during delivery;
• A product materially different from the product ordered; or
• A product that was incorrectly produced by us.

The customer should contact us as soon as reasonably possible after receiving the product and provide the order information and photographs or other reasonable documentation showing the issue.

We may investigate the claim before determining what remedy, if any, is appropriate.

If we determine that the issue was caused by us, we may provide a replacement, correction, store credit, refund, or another appropriate remedy, as required by applicable law.

6. Normal Product Variations

Minor variations in color, appearance, positioning, sizing, texture, or finish do not necessarily constitute a defect.

Colors displayed on a computer, phone, tablet, or other screen may differ from the appearance of the physical product due to differences in displays, settings, lighting, materials, printing processes, and manufacturing.

Such ordinary variations are not grounds for a refund unless applicable law provides otherwise.

7. Shipping Delays and Unavailable Products

We will make reasonable efforts to ship orders within the timeframe stated on the applicable product page, checkout page, order confirmation, or other applicable sales communication.

We will not knowingly make a shipping-time representation without a reasonable basis for meeting it.

If we are unable to ship an order within the applicable timeframe required by law, we will provide any notice and cancellation/refund options required by applicable law.

For online orders subject to the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship within the promised timeframe, or within the applicable 30-day period when no shipping timeframe was provided, we will comply with the Rule's requirements regarding delay notices, cancellation rights, and refunds.

8. Refunds Required by Law

Nothing in this policy is intended to waive, exclude, restrict, or limit any consumer right, warranty, remedy, cancellation right, refund right, or other protection that cannot legally be waived or limited.

If applicable federal, state, or local law requires us to provide a refund, return, replacement, cancellation, repair, or other remedy, that legal requirement will apply notwithstanding this policy.

Where a legally required refund applies, we will process the refund in accordance with applicable law.

9. No Warranty Disclaimer Beyond What the Law Allows

Nothing in this policy excludes or limits warranties, guarantees, or other consumer protections that cannot legally be excluded or limited.

Any disclaimer of warranties or limitation of remedies will apply only to the extent permitted by applicable law.

10. Unauthorized Returns

Please do not send merchandise back to us without contacting us first.

An unauthorized return does not automatically create a right to a refund or other remedy.

This provision does not apply where applicable law gives the customer a right to return merchandise or otherwise requires us to accept a return.

11. Fraudulent or Abusive Claims

We reserve the right to investigate claims that appear fraudulent, abusive, or inconsistent with the order or delivery records.

We may request reasonable documentation to verify a claim.

Nothing in this section limits any rights or remedies available to a customer under applicable law.

12. Chargebacks and Payment Disputes

If you believe there is an issue with your order, please contact us so that we have an opportunity to investigate and resolve the matter.

Nothing in this policy prohibits a customer from exercising rights provided by applicable law or by the customer's payment provider.

We reserve all rights available to us regarding fraudulent, unauthorized, or improper payment disputes.

13. Limitation of This Policy

This policy is intended to establish our general return and refund rules.

This policy does not override applicable federal, state, or local law.

If any provision of this policy is determined to be unlawful, invalid, or unenforceable, that provision will be enforced only to the maximum extent permitted by law, and the remaining provisions will remain in effect.

14. Governing Law

This policy will be interpreted and applied to the extent permitted by applicable law.

Nothing in this section is intended to deprive a consumer of mandatory rights or protections provided by the laws that apply to the consumer's transaction.

15. Contact

If you believe that your order is defective, damaged, incorrect, or otherwise subject to a legally required remedy, please contact us with:

1. Your order number;
2. A description of the issue; and
3. Photographs or other documentation when reasonably requested.

We will review the matter and respond as appropriate.

FINAL-SALE NOTICE

ALL SALES ARE FINAL. WE DO NOT ACCEPT VOLUNTARY RETURNS OR EXCHANGES OR PROVIDE VOLUNTARY REFUNDS, INCLUDING FOR CUSTOM PRODUCTS, EXCEPT WHERE A RETURN, REFUND, CANCELLATION, REPLACEMENT, OR OTHER REMEDY IS REQUIRED BY APPLICABLE LAW.

BY PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREED TO THIS POLICY.